About Payment

We also accepts credit card, debit card, and Paypal. You'll need to choose a single payment method to place your order. You can update or change payment method through your account payment method section.

Which cards do you accept?

 We accept the following cards as payment for your orders:

•  Visa
•  MasterCard
•  Discover Network
•  American Express
•  Visa or MasterCard check cards or ATM cards (Debit Card)
• Visa, MasterCard, or American Express pre-paid credit or gift cards

You can use debit, pre-paid, and gift cards issued by the companies above as well as their standard credit cards. For example, if you're paying with a Visa Check Card please select Visa from the drop-down menu on the order form when indicating the card type. Similarly, if you're paying with a MasterMoney Card, select MasterCard.

For credit cards denominated in a supported currency other than U.S. dollars (USD), your bank or credit card company may charge foreign conversion fees.

What currency is your price?

Our company is one United States company and use currency US dollar. All pricing is in US dollar.

How much will buying from your store cost in my country currency?

When you buy in US Dollar (USD) at CGCMall with a credit or debit card denominated in a supported currency other than USD (for example, a Euro-denominated card), the payment is converted from USD to your local currency by your bank or credit card company.

You can check the US Dollar Rate Exchange to estimate the cost of your purchase in your currency.

In addition to the exchange rate, you may be charged foreign conversion charges and fees, which may slightly increase the overall cost of your purchase. With US dollar devaluing, your purchase maybe is less expensive.

Do you accept Paypal payment?

Yes, we do. You'll need an account at Paypal.com. You'll need to keep the same billing address and shipping address in your order as your Paypal account's billing address and shipping address.

Is your online store safety & security?

You can safely enter your entire card number on CGCMall via our secure server, which encrypts all submitted information. The credit card payment processor we use is Authorize.net, the online payment giant, who won't show full credit card data. Card data is deleted after authorization completed.

About Privacy

What information do you collect?

•  We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or subscribe news.
•  When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
•  We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

How do you use customer information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

How do you protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do you disclose the information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described below. The term "outside parties" does not include China Guide Corporation. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

How can I opt-out, remove or modify information I have provided?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

If you concern shipping and return policy, please see Shipping & Returns on the page in detail.

If you need to check the status of your order or make changes, please sign in your account.

If you have a product inquiry or question of our service, please use the form below to send your message. However, we are unable to analyze your personal healthy conditions or suggest any products or herbs that diagnose, treat, prevent or cure any specific disease, due to a number of reasons. Thank you for your understanding.

China Guide Corporation
New York, USA

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